It’s a problem that isn’t easy to solve with digital marketplaces. Low-quality leads are a complaint that you see with all lead generation services, and thumbtack is no different. But it’s still risky to place the well-being of your company in the hands of another business. Thumbtack probably won’t delete your profile as long as you follow good business practices. Unfortunately, once your account is deactivated, it can be difficult to get it back up and running, which could cause problems if you rely on them for business. Thumbtack has little patience for people who don’t pay up. Based on reviews on BBB and some comments below, it seems like account deactivation usually happens as a result of failing to pay for leads or issuing a chargeback with your credit card. Unfortunately, this has happened to several people who rely on Thumbtack. If Thumbtack doesn’t like something about your profile or if you fail to follow their terms, they can shut you down. So let’s say you’ve been on the platform for two years, built up a solid profile with dozens of five-star reviews, and depend on Thumbtack to keep your schedule full. If you read the fine print in Thumbtack’s Terms of Use, you’ll learn that Thumbtack can deactivate your profile without warning and at their own discretion. According to Thumbtack, this is “to make sure customers can find a pro,” which makes sense. ![]() However, after that four hours, it opens up to more pros. So, assuming you respond quickly to a lead, you will be competing with a maximum of five others, and often less. Thumbtack does limit competition, however, as part of their “Quality Commitment.”Ĭurrently, they limit the number of pros a customer can contact to five in the first four hours of a customer searching for a pro. According to some reviews online, there used to be a maximum of three to five pros submitting bids on a job, and now there could be as many as fifteen bidders for a single job. Complaint #2 – Too much competitionĪnother complaint is that too many pros are allowed to compete for each lead. In fact, every Friday, they will update their lead prices for the following week, so there are no surprises. One good thing about Thumbtack is that you can see the prices of leads before you ever pay for a single one. If you are worried about lead prices, don’t. This is similar to how Uber adjusts their prices based on demand. But leads are still a bargain, especially when compared to Home Advisor.Īnd now, Thumbtack’s lead pricing actually changes every week depending on the market, the size of the job, and how many pros are available. Has Thumbtack raised the price of leads? Yes, they have. Those higher-priced leads in the complaints are most likely for large contracting jobs like kitchen remodels and home additions, where honestly, $50 for a lead is reasonable. In fact, many handyman jobs cost less than $10 per lead. When I dug deeper, I found out that most leads don’t cost anywhere near $50 or $60. Assuming those reviews are accurate, that’s over a 700% increase in the cost of leads. In one review on, a Thumbtack pro said, “I sent a message to 2 different customers that would have normally been $8-$15 each only to discover (once my card had been charged) that those two bids now cost me $65.”Īnother reviewer mentioned that leads that used to cost $3-$15 now cost $55. Thumbtack announced a new feature called “Instant Match.” As this new feature rolled out, the cost of leads increased significantly. Common Complaints From Thumbtack Pros and Contractors Complaint #1 – Big jumps in the price of leads I’ll talk about the controversial issues around Thumbtack, the pros and cons of using it, how much you can expect to pay for a lead, and tips for maximizing your results if you decide to sign up and test it for yourself. So who should you trust, and most importantly, should you use it to generate leads for your business? That is the ultimate question I’ll answer in this article. People are pissed (as you can see from the 70+ comments at the bottom of this page). ![]() I’ve talked to several pro handymen who consistently generate quality leads through Thumbtack, but when you read online reviews, it’s like Thumbtack is out there killing babies or something. In fact, for some people, it has enabled them to start a business in the first place.īut should you use this lead generation service? ![]() Thumbtack can be a fast and easy way to get customers and grow your business.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |